Cindy

• On Monday we launched our camp closure refund scenario

• We gave our customers the option to receive a full refund or credit for next year 

• 1041 refund request forms were submitted 

• These represent multiple guests and weeks (1 per family) 

• We will be processing the refunds over the next 4 weeks

• We recognize those refunds are cash relief for so many families in this time 

• Out of this correspondence with our customers, we’ve had an overwhelming response of thanks for our customer service 

• So many companies they’re being flooded with thousands of calls/emails etc.

• Next time you’re doing a customer service call remember the people behind the phone

• Be really proud of MW and the service we are offering 

• People have expressed thankfulness for MW’s integrity in this 

• We’ve instilled absolute confidence and trust (I-ACT) through our cancellation process 

Chris

• Last night Amber and I hopped on Instagram Live with Matt Hrybinsky 

• He has been building parts of camp out of his own imagination using Lego 

• I wanted to remind us as we continue to navigate this season that there are people like Matt who LOVE Muskoka Woods – staff, guests, parents etc.

• You will hear later about some plans we’re working on to connect with summer staff 

• We’re processing it (the change) as we go 

• As an organization, we’re putting our time and energy into connecting with guests right now

• We’re going to launch ‘Limited Edition: Muskoka Woods from home’ online events 

• This is exciting because it enables guests to engage with us from their homes

• It will help us track who and how guests engage with us, which is very important for us as we continue investing in young people 

• We’re also looking at what the Fall looks like and what it looks like from a financial and business model to be open for schools and groups

• Our senior team is taking a deep dive into our 3 year picture and will be meeting in June

• Some of the questions we’re asking ourselves as we work through the short and long term plans are: 

• What are the things we can do to add value to the guest experience?

• What are things we can do to make more money or save more money in our business? 

• I know there are questions about layoffs, we are asking for some patience as we work through what this looks like for you as employees and us as an organization 

• We’re weighing the impacts and working through the logistics 

• Hopefully, we can give you some answers around this in the coming weeks

• Take this time to ask yourself the same questions as an individual that we are asking as an organization

• Remember our commitment to you is to give you timely and accurate information 

• We want to respond to your questions with urgency but not haste

• We’ve heard the feedback and questions you have and we will continue to keep you posted and communicate clearly with you 

• Thank you for your trust in us 

John 

• Colin played “Pompeii” by Bastille during a brief break 

• I can’t help but reflect on my time with Lori in Pompei last year

• I shared how this part of our trip was very profound for us last week with the senior team

• Without over spiritualizing this I really think that song is timely 

• Don’t miss this time for reflection and renewal 

• We are being given something we will never get again 

• Building off what I said last week – the physical camp may not be running but the spiritual can 

• We are in the book of Nehemiah finishing off chapter 6 and moving into chapter 7 

• Every week I’ve read Nehemiah God has given me a word for this time 

• There is something prophetic about it 

• Last week I was exhausted and felt this deep darkness over the weekend 

• I spent the weekend in silence and felt the urge to come up north on Monday and as I was sitting at the traffic light on the 141 waiting for the green light I was listening to Psalm 4 and it brought me to tears because it was the same Psalm God gave me when I had a brain hemorrhage 

• God is not building a camp, He is building a community 

• As a community, we are being called to go deeper with Him 

• I want to remind us that God is giving us an opportunity to stop and listen to His voice 

• We have been given a word from God to call people home and we are receiving hundreds of messages from people who haven’t connected with us in years

• I received a letter on Friday night with a request for  “just a little visit to touch base with home” 

• I want to do what Chris said earlier – not acting in haste but being thoughtful

• Use this time to reach out to people like your 121s

• We will be renewed with/by God 

• I feel He is asking us to be righteous in this time

• Be vigilant and exercise discretion – when we’re weary and tired temptation will be at our door

• Righteousness is rooted in God who does the right thing, at the right time, all the time 

• In a year’s time, what kind of people will we be? 

• Please continue to pray for Chris, Lori and I